ngai14, if you purchased the phone recently and you are still within the 14 days Sprint satisfaction guarantee period, you can visit a Sprint Company-Owned Retail Store or Point of Sale to discuss your options.  To find a store near you, visit

Keep in mind that any promotions or pricing received with the original order may not be available for replacement order.

To learn more about the Sprint Return and Exchange Policy and Sprint Satisfaction Guarantee click @

If you have any other questions or concerns about this, please let me know.

Sprint Social Care Team.

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