This could be caused by a number of scenarios. One of the most common things to check is whether you’re actually connected to the internet (preferably WiFi)? I have seen many people not realise they weren’t connected, especially after an iOS update.

In addition, two of the most common things to try are:

  • Doing a full reboot of your iPhone (i.e. holding down the Power and Home buttons simulatenousy for about 10 secs until you see the Apple logo on a black screen)
  • Logging out and back in. (See steps below)

You don’t actually clarify what version of iOS you’re running, but here are some generic steps to take:

  1. Go to Settings >iTunes & App Store
  2. Tap on your Apple ID at the very top
  3. Tap on Sign Out
  4. Now sign back in

Hope this helps. Let us know you go, as there are other possible ways to fix this.

Google Alert – “iphone 7”