Survey: Android devices now have lower failure rates than iPhones

No matter if your smartphone is an iPhone or an Android model, you have probably experienced app failure, annoying lag, hardware problems or some other kind of malfunction. After all, it is just an electronic device, and no such device or its software are perfect. But you know that, don’t you? What you probably weren’t expecting to hear is that, according to analysts, Android smartphones are generally performing better than their iOS-based rivals in terms of trouble-free operation. 
This is one of of the key findings of a report released by Blancco Technology Group. According to the document called “Q1 2017 State of Mobile Device Performance and Health report”, the number of the malfunctioning mobile devices has slightly increased in the first quarter of 2017 both on Android and iOS side. But Android is said to be leading over iOS in the area of smartphone reliability. In the report, the reliability of the devices is compared through the so-called failure rate – a term, which here “refers to devices that had excessive performance issues that could not be resolved”. Blancco claims that the data is relevant, as it is “collected from millions of iOS and Android mobile devices that were brought into mobile carriers and device manufacturers for diagnostics testing in North America, Europe and Asia during the first quarter of 2017”
So, according to the Blancco Mobile Diagnostics testing data, which is the basis of the estimations, the overall failure rate of Android devices stood at 50% in Q1 2017 — a slight increase from the previous quarter (Q4 2016), when the Android failure rate was 47%. Despite this increase, Android devices are still performing better than their iOS counterparts, as the iOS failure rate has increased from 62% in Q4 2016 to 68% in Q1 2017, the report says.
Blancco’s testing product also shows that apps crash almost three times more on iPhones than on Android phones. This kind of issue represents 28% of all failures registered on iOS in the first quarter, when apps on Android devices contribute to 10% of all malfunctions registered by the company worldwide. In Q1 2017, overheating (3%) and bad connecting GPS (0,5%) were also common issues for iPhone users worldwide, while two common problems experienced by Android users were related to weak carrier signal (6%) and camera malfunctions (3%).
In the report, the iPhone 7 and iPhone 7 Plus are named as the iPhone models with the highest failure rate. According to the estimates, the iPhone 7’s failure rate has increased from 3% in Q4 2016 to 10% and the iPhone 7 Plus’ failure rate has also increased from 3% in last quarter of 2016 to 11% in Q1 2017. For the same period of time, the Samsung Galaxy S7 is ranked as the Android device with the highest failure rate (9%), followed by the Samsung Galaxy S7 Edge (8%) and the Samsung Galaxy S5 (5%).
Here, the failure rates for iPhone and Android models are taken as a percentage of the total iOS and Android OS failure rates, respectively. But considering that the models mentioned above are actually reported to be the best-selling smartphones on the market today, the results presented may not be as surprising as it may seem at first glance. As Blancco points out, Samsung dominates the Android market with the highest market share, compared to other manufacturers, and this explains the domination of the company’s Galaxy models in the failure rating. And according to the analysts, sales have increased for both of new iPhone models over the course of the last few months, which explains why they also top the fail ranking with increased share of performance issues. After all, the more units of a model involved in the tests, the greater the probability of registering a malfunction in this model, right?
Still, it appears that buying an expensive flagship device does not guarantee trouble-free experience, if we can believe the report. But what does your personal experience show?